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Frequently asked questions

Account

App Features

General Questions

How do I create an Unpuff account?

To create an account, download Unpuff from the App Store or Google Play, open the app, and tap “Create account.”
Enter your email, create a password (or sign in with Apple/Google if available), agree to the terms, and you’re in.

I forgot my password. What should I do?

On the login screen, tap “Forgot password?” and enter the email you used to sign up.
We’ll send you a reset link so you can choose a new password and get back into your account.

Can I use Unpuff on multiple devices?

Yes. As long as you log in with the same email or social login, your progress will sync across your devices, so you can use Unpuff on your phone and tablet without losing anything.

How do I update my profile details?

Open the app, go to Profile (bottom navigation), and tap Edit profile.
From there you can update your name, email, smoking/vaping details, and other settings. Remember to save your changes before leaving the screen.

How do I delete my account?

If you’d like to delete your account, go to Profile → Settings → Delete account and follow the steps.
This will permanently remove your data from Unpuff. If you can’t access the app, you can also contact our support team and we’ll help you close it.

Can Unpuff help with both smoking and vaping?

Yes. Unpuff is designed for people who smoke cigarettes, vape, or use other nicotine products. You can set what you use now, and the app adapts your plan and tracking to match.

Do I have to quit all at once, or can I cut down first?

You can do it your way. Unpuff supports both “cut down fast” and “quit on a set day” approaches, and gives you clear steps for whichever path you choose

What should I do in the app when I have a craving?

Open Unpuff and tap the craving tools. You’ll get short, guided actions that help the urge pass faster so you don’t automatically reach for a cigarette.

Can Unpuff help with stress and anxiety while I’m quitting?

Yes. Unpuff includes breathing exercises, mindset tips, and simple activities that help you calm down and cope with stress without needing a smoke.

Does the app track my progress and money saved?

It does. Unpuff shows you smoke-free time, cigarettes avoided, money saved, and other health-related wins so you can see how far you’ve already come.

What happens if I relapse or have “just one”?

You don’t get punished or shamed. Unpuff helps you log what happened, understand the trigger, and immediately get back on track so one slip doesn’t turn into a full relapse.

Does Unpuff send reminders and notifications?

You can choose to receive gentle reminders, encouragement, and check-ins. You’re always in control and can adjust or turn notifications off in settings.

Who is Unpuff for?

Unpuff is for anyone who wants to quit smoking or vaping — whether you smoke a few a day, a pack a day, or you’ve already tried to quit many times before.

I’ve tried quitting many times. How is Unpuff different from other methods?

Most methods tell you to “just stop.” Unpuff focuses on what really makes you relapse: cravings, stress, bad days, and social triggers. It gives you practical tools and a simple daily plan so quitting feels easier and more realistic.

Do I need strong willpower to use Unpuff?

No. Unpuff is built for real people with real cravings and stress. The goal is to rely less on willpower and more on smart strategies, support, and small daily wins.

Is Unpuff a medical app? Does it replace my doctor?

Unpuff is a support and coaching app, not a medical device and not a replacement for professional healthcare. For medical advice, medication, or if you have health concerns, you should always speak with your doctor.

Is my data private and secure?

Yes. We take privacy seriously. Your personal information and progress are kept confidential and are never sold to third parties. You’re always in control of your data.

Which countries and languages do you support?

Unpuff currently supports English-speaking users, we are working on other languages

Can I use Unpuff if I’m pregnant or have health issues?

Yes, but you should also talk to your doctor. Quitting smoking is one of the best things you can do for your health and your baby’s health, and your healthcare provider can help you choose the safest approach for your situation.

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